Privacy Policy for Zola.ng

At Zola.ng, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We only collect the essential information needed to fulfill your orders and improve your shopping experience:

  • Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number.
  • Transaction Data: Details about the products you purchase and payment confirmations. (Note: We do not store your raw credit card details; all payments are securely processed by our third-party payment gateways).
  • Technical Data: Your IP address, browser type, and cookies to help our website function efficiently and remember your shopping cart items.

2. How We Use Your Information

We use your data strictly to keep our storefront running smoothly. Specifically, to:

  • Process, pack, and deliver your orders.
  • Send you order updates, tracking details, and customer support messages.
  • Prevent fraudulent transactions and secure our platform.
  • Send you promotional offers and updates (only if you choose to opt-in, and you can unsubscribe at any time).

3. Information Sharing

We do not sell or rent your personal data to third parties. We only share your information with trusted service providers necessary to run our business:

  • Delivery & Courier Partners: To get your packages to your doorstep.
  • Payment Processors: To securely handle your financial transactions.
  • Technical Analytics Providers: To help us understand how users interact with our site and improve its performance.

4. Data Security & Retention

We implement robust industry-standard security measures (including SSL encryption) to protect your personal data from unauthorized access. We retain your information only as long as necessary to fulfill your orders, provide customer service, and comply with legal or accounting requirements.

5. Your Rights

Depending on your location, you have the right to access, update, correct, or request the deletion of the personal information we hold about you. If you wish to exercise any of these rights, please contact us using the information below.

6. Contact Us

For any questions regarding this Privacy Policy or your data, please reach out to us at:

  • Email: support@zola.ng
  • Website: Zola.ng